Terms and Conditions

The Company means A L Yates T/A Water Heater Sales. The Buyer means any person or company placing a verbal or written order with the Company.

These Terms and Conditions shall form the basis of any contract between the Company and the Buyer(s). Unless specifically agreed in writing, these Terms and Conditions shall take precedence over and supersede any standard Terms and Conditions issued by the Buyer. No servant or agent of the Company has the power to vary these conditions verbally. The Company reserves the right to change these terms and conditions at any time without prior notice.

All quotations and estimates given by Water Heater Sales are unless otherwise stated, based on current costs of materials and wages and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs. Any variation to the prices quoted as a result of government taxes and levies will be the express responsibility of the Buyer.

Via the company website we use Paypal. You can either use a paypal account or a credit/debit card upon basket payment option. We use Paypal for credit/debit card purchases. Information regarding paypal can be found directly at PayPal.

We do not share or pass any customer details into third parties. Upon purchase you should recieve a confirmation. Please allow up to 24 hours for this depending on network connectivity.

Unless otherwise expressly agreed in writing by the Company, the Buyer will pay strictly before the item is despatched.

We accept payment via credit/debit card which is processed through PayPal. Cheque. Bank Transfer.

If payment of the price or any part thereof is not made by the due date, the Company shall be entitled:-
to charge interest on all outstanding amounts at the rate of 10% per annum above the current bank base rate, occurring daily until final settlement; to insist on payment in advance of delivery for any outstanding goods until all outstanding debts are settled, without incurring any liabilities or penalties for delay to or non-delivery of these goods.

The ownership of any goods delivered by Water Heater Sales shall only transfer to the Buyer when all outstanding monies owed to the company have been paid in full. Until such payment is made the goods should be stored separately by the Buyer and labeled accordingly. The Company reserves the right of entry to the Buyer’s premises to recover the goods in the event of default by the Buyer. All risks for such goods shall pass on delivery and the Buyer shall insure against such risks. The Buyer shall pay all accounts in full and shall not exercise any rights to set-off or counterclaim against any invoice submitted by Water Heater Sales.

The price excludes delivery to the Buyer’s site within the UK by any appropriate method of transport at the discretion of the Company. This site must be such that the goods can be reasonably safely loaded.

Next Working Day Delivery is available on a large range of products where stated, however whilst the Company undertakes to use its best endeavors to deliver the goods on the promised delivery date, it does not guarantee to do so. Time of delivery is not the essence of the contract unless expressly so stated in writing.

The Company shall not incur any liability or obligation in respect of any failure to deliver or delay in delivery occasioned by any cause beyond its control. In the case of any failure to deliver or delay in delivery by some cause within its control the Company shall be under no liability or obligation to the Buyer in respect of any indirect or consequential loss

Any complaint of short delivery or of damage to goods in transit must be notified within 24 hours of receipt of goods and confirmed in writing at that time by the Buyer to the Company and any complaint or failure to deliver goods invoiced must be so notified within ten days of the date of invoice.

Orders placed on account are subject to a minimum order amount of £100.

It shall be the Buyer’s duty to inspect, examine and test the goods before use and to satisfy himself of their fitness for any purpose for which they are intended to be used.

Any description of the goods has been given by way of identification only and the use of such description shall not constitute a sale by description. Any samples shown to the buyer are exhibited solely to enable the Buyer to judge the quality of the bulk and not so as to constitute a sale by sample.

Except as otherwise expressly mentioned in these conditions the Company shall have no liability of any kind whatsoever to the Buyer in respect of loss or damage whether direct, indirect or consequential, suffered by the Buyer whether in contract of negligence or otherwise in respect of any goods supplied or work done by the Company.

TCT Specific:
The stainless steel cylinder carries a 25 year guarantee against faulty manufacture or materials, provided that:

The product is soley used for the stotage of mains quality potable water.
The product has not been modified or tampered with.
The Product has been installed and maintained in accordance with installation instructions.
The product has not been subjected to damage cauded by frost, or other external influence.
The Guarantee Card, supplied with the cylinder has been completed and returned for registration.
The immersion heater(s), water control vales, cylinder thermostat, expansion vessel and energy cut out valves are guaranteed for two years from date of manufacture.
Claims made against our guarantee must be supported with evidence of purchase and the product serial number and service history.
Exclusions to the guarantee
Any labour charges associated with replacement of the unit or any of its components.
Any consequential losses caused by malfunction or failure of the unit.
The effects of scale build up.
Failure to carry out the annual safety check on this product WILL INVALIDATE THE GUARANTEE.

EV Specific:

While we try our best for next working day delivery please allow up to 5 days delivery dependant on stock. We will keep you updated.
Upon receiving the EV it’s the buyers responsibility to check before ‘signing’ for the heater.
We can’t be responsible for damages in transit.
Any damage should be reported to the company within 24 hours of receiving the EV.
The EV carries a 5 year TANK warranty. 12 Month parts warranty.
Warranty will be VOID if regular inspection and service are not carried out.
Warranty will be VOID if the anode is not replaced as per manual / instructions.
Warranty will be VOID of service parts are not genuine Water Heater Sales items.
EV should be installed by a qualified installer and meet all G3 of the building regulations.
It is the buyers responsibility to get the EV serviced and inspected as well as installed.
Water Heater Sales advise a non return valve, pressure reducing valve, pressure relief and expansion vessel is fitted to all EV models.
If you are unsure about our returns or warranty please contact us before purchase.
Upon returns we will not credit delivery charges.
Some items will include a restocking charge. Typically 25% of the item value.
Damaged items may include higher restocking charge. Typically 40% if you have signed for the heater in good condition as stated it is the buyers responsibility to check item before confirming via signature it is in good condition.

General T&C
Water Heater Sales has used the term companies.
Water Heater Sales will not accept any claims based on delivery.
Water Heater Sales will only process ‘damaged’ claims if the item has been signed for as damaged.
Water Heater Sales will issue a % of total cost upon any restocking item.
Restocking item must arrive back to us in original packaging.
Water Heater Sales must be notified of any returns prior to item being received at Water Heater Sales.
Water Heater Sales will only accept Pro-Forma on none account holding companies.
All special orders require payment in advance.
All accounts are 30 days from month start.
Any debt owed over 30 days will incur a % increase.


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